RETURN POLICY
RETURN POLICY
Unfortunately we are unable to accept returns unless a manufacturing defect is present.
DEFECTIVE ITEMS
All items are quality checked and very rarely there may be a defect we didn't notice. Please note that wear and tear in the course of normal use is NOT considered a manufacturing defect. Jewelry and gemstones are delicate and should be handled with care. Gemstones breaking from mishandling is not considered a manufacturing defect. Please see Care Instructions on the website for further information.
If you find your pieces with a manufacturing defect we will gladly repair, exchange or refund the original piece in accordance with the following process:
The product must have been purchased within 7 days of notification.
You must notify S/H KOH by email at info@shkoh.com with:
- A photograph of the item with a description of the defect.
- A proof of purchase using the original email invoice from S/H KOH.
We will respond within two business days with a RA (Return Authorization) number and confirmation of the address to post your item. Items must be sent via courier with a tracking number. S/H KOH cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. For international returns you must mark "RETURNED GOODS" on the commercial invoice through your designated courier company. This is to ensure that the items do not incur additional customs duties and taxes. The item will be assessed upon return for defect. S/H KOH will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. Replacements are only possible if the item is available. If an exchange is offered and the price of the item differs from the original amount then S/H KOH will refund the difference or request payment prior to sending the new item. Refunds will be made through original payment method. The refund will be processed as soon as the items have been received by S/H KOH; however, please allow up to 14 days from the day you return the item for your account to be credited. Please note that unfortunately, returns may not be made from a S/H KOH stockist. Please visit the stockist where the item was purchased from and follow their Return Policy.
REPAIRS
Repairs to damaged goods are assessed on a case by case basis and fees may apply if repair is possible.
EXCHANGE FOR SIZE
For full priced items you may exchange for a different size within 7 business days from the date of arrival to the date the return gets posted through any major trackable courier service. Customers will be responsible for all shipping, re-shipping, and duty charges for exchanges. We will not exchange any items that show signs of wear or tear. Any type of minor scratches will not be accepted for exchange. Exchanges are only possible if the item is available. Exchanges are not possible for sale items. Again, we will respond within two business days with a RA (Return Authorization) number and confirmation of the address to post your item. Items must be sent via courier with a tracking number. S/H KOH cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. For international returns you must mark "RETURNED GOODS" on the commercial invoice through your designated courier company. This is to ensure that the items do not incur additional customs duties and taxes.
PRIVACY POLICY
We are committed to protect your privacy. All personal information you provide during registration will not be disclosed to any outside organization or third party.